Definitions:
"The COMPANY" refers to the company BEPITE SAS, SIREN 910193218, registered in the Paris Trade and Companies Register and domiciled at 14 rue Ernest Psichari, 75007 PARIS, FRANCE.
"GTC" means the General Terms and Conditions of Sale.
"ORDER": refers to the order placed by the customer on the https://www.hellofrench.com or https://school.hellofrench.com websites.
"ACCOUNT": refers to the account created by the customer on the https://www.hellofrench.com or https://school.hellofrench.com website.
"CONTRACT": means the contractual whole formed by these T&Cs and the TOU.
"DATA": refers to the client's personal data transmitted by the client to BEPITE SAS.
"The CUSTOMER" means any person making a purchase on at least one of the company's sites.
"The PRODUCT", "the SERVICE" means the items that can be purchased via payment by the customer.
ARTICLE 1 - Purpose of the contract
The purpose of these GTC is to define all the rights and obligations of the parties in the context of the online sale of goods and services offered by the company BEPITE SAS on the website https://www.hellofrench.com or https://school.hellofrench.com
These GTC constitute the entirety of the rights and obligations of the parties within the framework of their contractual relationship.
No specific condition, at the customer's initiative, may be added to or substituted for these GTC.
Any use, purchase or subscription of any PRODUCT and/or SERVICE offered on any of the COMPANY's sites implies full acceptance of these GTC and any special conditions specific to each PRODUCT and SERVICE by the CUSTOMER, who acknowledges having read and accepted them.
The CUSTOMER acknowledges being informed that he/she is liable as soon as he/she uses the COMPANY's site(s), and as soon as he/she proceeds with the final validation of his/her order.
The COMPANY reserves the right to modify these GTC at any time and without prior notice, by publishing a new version on its site. The applicable GTC are those in force on the date of payment of the order.
ARTICLE 2 - Non-competition
By making purchases on the COMPANY's websites, the CUSTOMER declares that he/she is not engaged in any activity on a professional basis that competes with those handled by THE COMPANY.
The reproduction, whether for personal or professional use, of the information, content and/or methods offered by the COMPANY's sites is strictly prohibited without the COMPANY's prior authorization.
ARTICLE 3 - Terms of registration of an online order
The registration and confirmation of an order placed on the https://www.hellofrench.com or https://school.hellofrench.com website is carried out via an online sales form.
The payment of the order is made via a secure online payment platform, and requires that the CUSTOMER has a valid email address for sending and receiving.
Without this, he will not be able to receive a written confirmation of his order.
All contractual information presented to the CLIENT is written in French.
ARTICLE 4 - Prices of PRODUCTS and SERVICES
All prices of PRODUCTS offered by the https://school.hellofrench.com website. https://www.hellofrench.com are indicated all taxes included (TTC) and in Euros (EUR). These prices correspond to those in force at the time of the order, more precisely at the time of the payment of this one.
These prices are subject to change at any time without notice.
ARTICLE 5 - Terms of execution of the order
PRODUCTS for sale on https://school.hellofrench.com or https://www.hellofrench.com can be delivered in different ways:
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- Electronically to the email address indicated by the CUSTOMER when placing an order for a digital product (e.g. PDF)
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- By post, to the postal address indicated by the CUSTOMER, when registering his order in case of purchase of a physical product (book or booklet for example)
Consequently, in the event of an error in the CLIENT's entry of its own contact details, the COMPANY shall not be held responsible.
The COMPANY and its representatives shall not be held liable for any failure of its secure online payment system or for any element that may affect the integrity of the CLIENT's electronic system.
ARTICLE 6 - Terms of delivery of the order
A - Ordering a digital PRODUCT delivered by electronic means
The order will be delivered electronically, to the e-mail address provided by the customer, within forty-eight (48) working hours of the order being placed and payment accepted by the customer's bank. The CLIENT is solely responsible for verifying the accuracy of the e-mail address provided.
B - Order of a physical PRODUCT delivered by mail
The order will be delivered by post, according to the delivery method selected by the CUSTOMER to the postal address indicated by the customer.
The COMPANY undertakes to dispatch orders within seventy-two (72) working hours following the order and the acceptance of its payment by its bank.
To this must be added the carrier's delivery time for the CUSTOMER to be delivered to the address indicated when ordering. Although the COMPANY shall do everything necessary to deliver as quickly as possible, it shall not be held liable for the consequences of a delay in delivery by the carrier.
Any used product cannot be returned or exchanged.
In accordance with the legal provisions in force, the COMPANY guarantees the CUSTOMER against any defects in conformity of the PRODUCTS delivered.
In case of lack of conformity, the CUSTOMER must formulate his claim by email at the latest the third working day following the digital or physical reception of the order, to the address
following: [email protected].
Any claim made after this period of 3 working days will not be accepted and will release the COMPANY from any responsibility towards the CLIENT.
ARTICLE 7 - Legal withdrawal period
In accordance with the provisions of Articles L.221-18 and following of the Consumer Code, the CUSTOMER has a withdrawal period of fourteen (14) days from the confirmation by email of the order.
The CUSTOMER has a period of 14 working days from the date of receipt of the order to return, at his expense, the products that do not suit him.
All returns must be reported in advance either :
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- By email to [email protected]
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- By mail, by registered mail with acknowledgement of receipt to the following postal address BEPITE SAS, 14 Rue Esrnest Psichari, 75007 Paris, FRANCE.
Only physical products can be reimbursed (see ARTICLE 10 - Specific exclusion for digital download products)
In accordance with Article L. 121-21 of the Consumer Code, the right of withdrawal is exercised without penalty, with the exception of return shipping costs to be paid by the customer.
The PRODUCT shall therefore be returned by the CLIENT, the return costs remaining at his expense.
Only new products, in perfect condition and with a returned with their original packaging and contents will be refunded. Any product that has been opened, used or damaged by the CUSTOMER will not be taken back, refunded or exchanged.
ARTICLE 8 - Exclusion specific to downloadable digital products and conversation courses
The provisions of Articles L 221-18 et seq. of the French Consumer Code do not apply to digital PRODUCTS delivered by electronic means.
Indeed, Article L 221-28 of the Consumer Code excludes a legal withdrawal period:
The right of withdrawal cannot be exercised for contracts:
1° The supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's prior express agreement and express waiver of his right of withdrawal;
[....]
13. The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
ARTICLE 9 - Money back guarantee on the "Fluent French Club" course
An exception to article L 221-28 is made for the purchase of the "Fluent French Club" course.
If a purchaser so requests, he/she may be fully reimbursed within 15 days. To exercise this right, the CUSTOMER must contact the COMPANY by e-mail at [email protected] and submit your request.
To avoid misuse, this warranty is subject to the following conditions:
- Reimbursement will only be possible if the CLIENT has followed and/or downloaded less than 30% of the course.
- If the CLIENT has used the 30 minutes of conversation included in the course, the refund will be reduced by 30 EUR.
The CLIENT undertakes to provide accurate information regarding his/her progress in the course. Any attempt at fraud or abuse of the refund policy will result in the cancellation of the refund request.
ARTICLE 10 - Specific provisions for conversation classes
Conversation lessons purchased on the https://www.hellofrench.com are subject to the following special conditions:
1. Course validity :
Conversation courses are valid for one (1) year from the date of purchase. After this period, unused lessons will be lost, with no possibility of refund or deferral. The validity period remains unchanged, even in the event of successive postponements of courses at the CLIENT's initiative.
2. Booking sessions :
The CUSTOMER has the option of reserving his lessons at the times proposed, by accessing a dedicated link which will be communicated to him after the purchase. Time slots are subject to availability and are regularly updated by the COMPANY according to organizational constraints. The COMPANY does not guarantee the continuous availability of specific slots and reserves the right to adjust them as required.
3. Late cancellation and no-show :
Any cancellation made less than one (1) hour before the start of the class, or any unjustified absence, will result in the loss of the session, which cannot be postponed or reimbursed.
To be taken into account, the cancellation must be made via the reservation link or any other means specified by the COMPANY.
4. Money-back guarantee :
Conversation lessons do not benefit from the "satisfied or reimbursed" guarantee mentioned in ARTICLE 9 of these general terms and conditions of sale. Consequently, no request for refund or cancellation will be accepted after purchase, except in exceptional cases at the exclusive discretion of the COMPANY.
ARTICLE 11 - Customer's personal information
All information requested from the CUSTOMER during the registration and confirmation of his order is necessary for its proper processing and may be communicated to the contractual partners of the company.
In the event of a dispute, the CUSTOMER is informed that his information may be communicated to any competent authority during the course of the contractual relationship between the different parties.
In accordance with the provisions of the law "Informatique et Libertés" of January 6, 1978, the CUSTOMER has a right of access and rectification to information concerning him, which he can exercise by addressing his request to
By email: [email protected] ;
By mail : BEPITE SAS, 14 rue Ernest Psichari, 75007 Paris, FRANCE.
ARTICLE 12 - Intellectual property
The PRODUCTS, whether physical or digital, offered on the https://school.hellofrench.com website, https://www.hellofrench.com as well as on the Youtube channel "Learn French with Elisabeth", are the property of the COMPANY, under the provisions of the Intellectual Property Code.
Any reproduction, distribution, transfer or use, in whole or in part, of the information, content, products or methods offered by the COMPANY's websites is strictly prohibited without prior written authorization. This prohibition applies regardless of whether the use is personal or commercial. Any violation will result in civil and/or criminal prosecution as provided by law.
ARTICLE 13 - Applicable law and language
All clauses in these GTC are subject to French law and written in the French language.
They can therefore only be interpreted in relation to the latter.
ARTICLE 14 - Settlement of disputes
The form for the European Online Dispute Resolution platform is available below:
In accordance with Order No. 2015-1033 of August 20, 2015 and Articles L.611 to L.616 and R612 to R616 of the French Consumer Code, the CLIENT has the option of submitting a request for amicable resolution through mediation.
This request must be made within a period of less than twelve (12) months from the date of the written complaint to the COMPANY.
If mediation fails, the case may be brought before the competent courts under French law.
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